FREQUENTLY ASKED QUESTIONS
Q. Is it necessary to create an account to complete a purchase?
A. To enhance your shopping convenience, we recommend creating an account. However, it's also possible to place an order as a 'guest' without the need for an account.
Q. Do you offer international shipping?
A. MbyM exclusively provides delivery services within India.
Q. Do you have any physical stores in India?
A. Certainly, our studio is located in the heart of Ghitorni. You can find the exact address by referring to our Store Locator.
Q. What security measures are in place for using Netbanking and Debit or Credit Cards on your website?
A. At MbyM, all transactions are safeguarded and encrypted, and we adhere to stringent security protocols to ensure your protection.
Q. What should I do if I encounter issues while trying to complete my registration?
A. If you experience any difficulties with your registration, please don't hesitate to contact us at info@mbym.in or reach out to our customer care number (+91 8810650210) for prompt assistance.
Q. Is it possible to have my products delivered to an address that differs from the billing address?
A. Absolutely, you can have your products shipped to an address different from the billing address. Simply provide your preferred delivery address under 'Shipping Address,' and we will deliver your items to the specified location.
Q. Can my products be shipped to an address different from the billing address?
A. Yes, you can get your products shipped to an address different from the billing address. All you need to do is fill in your desired address under ‘Shipping Address’ to get it delivered at the desired location.
Q. Is it possible to select or modify the delivery date for my order?
A. Unfortunately, delivery dates cannot be chosen or changed.
Q. Is it possible to change my shipping address once the order has been placed?
A. You can request a change in the shipping address as long as the item has not been dispatched for delivery. Please reach out to us via email at info@mbym.in or give us a call at +91 8810650210, and we'll be delighted to assist you with the process.
Q. Is it possible to make changes or cancel my order?
A. You have the option to cancel or modify your order as long as it has not been dispatched for delivery. To do so, please follow these steps:
Visit: www.mbym.in.
Access 'My Account.'
Under 'My Account,' choose 'My Order.'
Click on 'Modify' to edit or update your order details.
After making changes, click 'Save Changes' to confirm the updates.
Q. How can I reset my forgotten password?
A. If you've forgotten your password, simply click on the 'Forgot Password' option. You can then request a new password to be sent to your registered email address. Follow the instructions provided in the email to reset your password.
Q. What should I do if an item is unavailable?
A. We apologize for any inconvenience if a product is currently out of stock. You can receive a notification once it becomes available again. Just visit the product page, click on 'Notify Me,' and provide your registered email address. We'll reach out to you as soon as the product is back in stock.
Q. How should I proceed if I receive an order that is incomplete, incorrect, or damaged?
A. In the highly unusual event that you receive a product with damaged packaging, please notify our customer care within 24 hours of receiving the order, and if possible, provide supporting images. This will enable us to effectively address your concern.
